I turn tangled processes into products. Loyalty engines, partner APIs, data models, call centers, document flow.
Today I own the Bonus Engine at Birbonus, the loyalty platform of the Kapital Bank ecosystem. Before that: CRM, ERP, call-center and e-document systems for banks, insurers, hospitals and ministries.
Partner integrations, API design, and loyalty logic that works consistently across the Bir Ecosystem and external partners such as Yango, Bravo, Grandmart, Trendyol, and others. One unified bonus ledger, with multiple ways to earn and spend bonuses.
Requirements, integration specs and API documentation for the loyalty platform, from the analysis side before moving into product ownership.
Built and owned CRM and ERP systems and other business software for banks, insurers, hospitals and ministries, from first requirements to rollout at each client.
Loyalty and fintech platforms, partner integrations, CRM and ERP rollouts. If it involves rules, money and several systems that have to agree, I have probably built something like it.